Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sorincustomercare@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sorincustomercare@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sorincustomercare@gmail.com.

At Sorin, we are committed to providing our customers with high-quality clothing and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:

Eligibility for Returns

• Time Frame: Items must be returned within 30 days of the purchase date.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

• Items marked as final sale.
  
• Customized or personalized items.

How to Initiate a Return

1. Contact Customer Service: Email us at contactus@silkdesorin.com with your order number, item(s) you wish to return, and the reason for the return.
2. Return Authorization: Our customer service team will review your request and, if approved, will provide you with a return authorization number and instructions on how to return your item(s).
3. Shipping: Package your item(s) securely and include the return authorization number inside the package. Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.

Refunds

• Processing Time: Once we receive your return, we will inspect the item(s) and notify you of the status of your refund within 5 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take an additional 5-10 business days for the refund to appear on your statement, depending on your bank or credit card issuer.
• Restocking Fee: No restocking fees will be applied.

Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at contactus@silkdesorin.com with your order number and a photo of the damaged or defective item. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or need further assistance with your return, please contact our customer service team at contactus@silkdesorin.com

Thank you for shopping with Sorin. We appreciate your business and strive to ensure your satisfaction with every purchase.

Sorin Customer Service Team